One request, two hospitals, both of them on the phone
Nobody schedules these. They arrive in the middle of a busy morning, and each one needs a person at your hospital talking to a person at another one, about a PDF.
It happens daily
Boarding, grooming, a move across town, a referral, a second opinion. Every one of them turns into a call to your front desk.
It costs both sides
Someone is tied up on each end of the line, plus the follow up when the file does not arrive. Two practices are paying for one transfer.
And the client waits
When the day is full the request goes on a pile. The client needed those vaccine records for a drop-off tomorrow morning, and now they are calling again.
Two ways in, one automatic handoff
Through the phone you already answer with
If callers hear a menu, VetShare becomes one of the options on it. Press the key for records, enter the phone number on the pet’s file, and the exchange starts without anyone at your practice taking the call.
From one link on your website
Put a Request records link on your site and the same thing happens, for clients and for other clinics. Nothing to install, no portal to sign into, no account for anyone to create first.
The request comes in
By phone or through a link on your website. Whoever is asking enters the phone number your practice has on file for the owner.
The owner gets a text
It goes to the number on the pet’s file, names the pet and names whoever asked. Nothing has been sent yet, and nothing will be until they answer.
They reply YES
One word, from a phone already in their hand. No account to make, no password to reset, no app to reinstall at the boarding counter.
The records go out
VetShare pulls the current record from your practice management system, builds the PDF and emails it. Seconds, not whenever the desk gets a free minute.
One text, and it says who is asking
The message goes to the phone number on the pet’s file. It names the pet and names whoever asked, so the owner is approving something specific rather than a notification they cannot place.
When another practice asks
The owner approves the release, and the records go to the practice.
Text message · today
When the owner asks
They confirm the destination, which is the address already on file.
Text message · today
When the practice asking is in the network
The owner still confirms. That part never changes, in the network or out of it. What membership changes is where the records go once they have: straight to the practice that asked, instead of to the owner's inbox for them to pass along.
That is the difference between an email address read out loud over the phone and a chart sent to a practice the network already knows. Either way the release is recorded.
It works in your favour on both sides. The records you hold go out without a call, and the records you need come back the same way.
A member practice asks
Through the phone menu or the link, same as anyone else.
The owner approves by text
Always. Nothing moves without it, in the network or out of it.
The network verifies the practice
A known member, not an address typed in by a caller.
The chart goes straight to them
To the requesting practice rather than the owner, and nobody spent a minute on the phone.
No portal for your clients, and that is the point
Pet portals get launched, announced once and then quietly ignored. The password is gone, the app was deleted at the next phone upgrade, and the client calls the front desk anyway. Which is where you came in.
VetShare only asks for something a person can do while standing in a parking lot: the phone number they already gave you, and a one word reply to a text. That is why it actually gets used.
Your team has a console for settings and reporting. The people you serve never need one.
- No account to create
- No app to install
- No password to reset
- Works on any phone that receives a text
Through a portal
- Find the clinic's website
- Remember which portal it was
- Reset the password
- Give up and call the front desk
Records go where your file says, not where the caller says
The destination is the file, not the caller
Records go to the email address already on the record. A caller can start a request. A caller cannot redirect one.
The owner authorizes every release
Nothing leaves until the confirmation text is answered. An unanswered request simply expires.
Requesting practices are verified
Clinic to clinic delivery goes to a member practice in the network, not to whatever address someone reads out over the phone.
Every request is logged
Each release is recorded with its request, its confirmation and its destination, so the history is there when someone asks for it.
Request received
It runs off the chart you already keep
VetShare connects to your practice management system, so the record it sends is the one in the chart at the moment of the request. Not an export from last month, not a copy someone saved to a desktop.
There is no second list to maintain and nothing for the team to remember. The only change your staff notices is the interruption that stops arriving.
What your practice gets back
Two front desks freed at once
Every one of these calls occupies someone at your hospital and someone at theirs. VetShare removes both halves of the conversation, not just yours.
Answered while you are closed
Requests do not wait for Monday. A client who needs vaccine history for a 7am boarding drop-off gets it at 10pm the night before.
The record, not a stale copy
What goes out is what is in the chart at the moment of the request, straight from your practice management system. Nobody exports, renames or attaches anything.
A clean log of every release
Who asked, when, what was sent and where it went. The paper trail builds itself instead of living in someone’s sent folder.
Your own requests answered too
When you are the one who needs a chart, a network practice on the other end resolves it the same way. No hold music in either direction.
Nothing for the team to learn
There is no new screen in the day. The workflow your staff notices is the one that stops happening.
Every practice that joins makes it work better
A records request has two ends. The more practices in the network, the more of those requests finish without anyone dialling a number, including the ones you are the one making.
Pet owners never pay to get their own records, and neither does the practice on the other end of a request. Membership belongs to the practice.
Part of VetSuite
VetShare is not sold on its own.
One price per hospital gets you every product we make.
Stop taking the records call
Tell us what you run your practice on and we will show you how VetShare fits your phones and your website.