VetPACS · Agent

The VetPACS Agent

Automatic, continuous backup of your imaging studies to the cloud.

Install in 5 easy steps

Windows 10 or newer | 64-bit | Automatic installation

1
Click the Copy to Clipboard button
2
Open PowerShell as Administrator

Click the Start menu, type powershell, then right-click "Windows PowerShell" and select "Run as administrator"

Run as administrator
3
Click Yes to User Access Control

A Windows security prompt will appear asking for permission

4
Paste and run

Right-click in the PowerShell window to paste, then press Enter

Paste and run the install command in PowerShell
5
Done!

When you see "Installation completed successfully", close the PowerShell window. The agent is now running.

How it works

The VetPACS Agent is a lightweight Windows service that runs in the background:

Auto-Registration

Automatically registers with VetPACS using your clinic's whitelisted IP address. No credentials to manage.

Real-Time Sync

Polls your PACS every 30 seconds for new studies and immediately backs them up to VetPACS.

Background Service

Runs as a Windows service that starts automatically when your computer boots. No user interaction needed.

Auto-Updates

Automatically downloads and installs updates to ensure you always have the latest features and fixes.

Watchdog Service

Monitors the agent to ensure it's always running and up to date. Automatically restarts if needed.

Requirements

  • Windows 10 or newer (64-bit)
  • Must be installed on the same machine as your PACS
  • Internet connection
  • Your clinic's IP address must be registered with VetPACS

What gets backed up

The agent backs up all DICOM studies from your PACS to VetPACS, including:

  • X-rays and radiographs
  • CT scans
  • MRI images
  • Ultrasound studies
  • All associated DICOM metadata

Your data, your control: Studies are stored as a secure, encrypted cloud copy. See the full Privacy Policy for details.

Troubleshooting

Agent shows "Registration Failed"

  • Your IP address may not be registered with VetPACS
  • Contact support with your public IP address (shown in the error message)

Agent shows "PACS Not Found"

  • Ensure your PACS software is running
  • Verify the agent is installed on the same machine as your PACS
  • Check that your PACS is listening on port 104 or 11112

Studies not appearing in VetPACS

  • Check the agent is running in Windows Services (look for "VetPACS Agent")
  • View logs at C:\ProgramData\VetPACS\logs\
  • Ensure your internet connection is working

Frequently asked questions

Need help?

Contact VetPACS support:

  • Email: support@vetware.io
  • Include your clinic name and public IP address
  • Attach log files from C:\ProgramData\VetPACS\logs\